Refund Policy

Last Updated: August 15, 2026

Our Goal

At InnerWhim Studio, we want you to feel good about your purchase.

Because many of our physical products are made to order and our digital products are delivered electronically, our return and refund policies differ somewhat from those of traditional retail stores. We believe in thoughtful service, clear communication, and working toward a fair resolution when something doesn't go as planned.

If something isn't right with your order, please reach out. We'd be happy to help.

Print-on-Demand & Made-to-Order Products

Many of our physical products are professionally produced specifically for your order by third-party production and fulfillment partners.

Because these products are made to order, we generally cannot accept returns or exchanges due to:

Ordering the wrong size, format, or product
Changing your mind after an order has entered production
Customer preference
Minor variations in color or appearance resulting from differences between screens, printing processes, materials, or individual production runs

However, if your order arrives damaged, defective, incorrect, or with a manufacturing or printing error, please contact us within 10 days of delivery.

To help us review the issue, please provide:

Your order number
A brief description of the problem
Clear photographs of the product and packaging, when applicable

We will review your request and may work with our production or fulfillment partner to verify the issue. For qualifying problems, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances.

You generally will not be required to return a damaged or defective product unless we provide instructions requesting a return.

Digital Products

Digital products, including downloadable artwork, creative resources, educational materials, templates, and other digital content, are delivered electronically and may be processed or delivered through a third-party digital commerce provider.

Because digital products cannot ordinarily be returned once they have been delivered or accessed, digital product sales are generally final once the file has been delivered or accessed.

However, if you:

Have difficulty accessing or downloading your purchase
Receive an incorrect or corrupted file
Are accidentally charged more than once for the same purchase
Experience another technical or order-related error

please contact us. We will work with you to resolve the problem and, when appropriate, may provide a replacement file, technical assistance, or refund.

Digital products are also subject to the applicable product license agreement.

Nothing in this section limits any cancellation, refund, or other consumer rights that cannot legally be waived under applicable law.

Order Cancellations

Because print-on-demand products may enter production shortly after an order is placed, cancellation requests cannot be guaranteed once production has begun.

If you need to cancel an order, please contact us as soon as possible. If the order has not yet entered production, we will make reasonable efforts to accommodate the cancellation.

If an order cannot be canceled because production has already begun, the made-to-order provisions of this Refund Policy will apply.

Lost or Delayed Shipments

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

If an order appears to be significantly delayed or lost in transit, please contact us. We will work with the applicable fulfillment provider or shipping carrier to investigate the shipment and determine an appropriate resolution.

If we are unable to fulfill or deliver an order within the timeframe required by applicable law, we will provide any notice, cancellation opportunity, refund, or other remedy required by law.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to correct the information before the order enters production or ships, but changes cannot be guaranteed once fulfillment has begun.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional production or shipping charges may apply to replace or resend the order.

If a shipping error was caused by InnerWhim Studio or one of our fulfillment partners rather than information supplied by the customer, we will work with you to provide an appropriate resolution.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Your Consumer Rights

Nothing in this Refund Policy is intended to limit or waive any rights or remedies that cannot legally be limited or waived under applicable consumer-protection law.

Questions or Concerns?

If something doesn't seem right with your order, we'd appreciate the opportunity to help.

Please contact us at:

Email: hello@innerwhim.com

Please include your order number when contacting us about a purchase.

We strive to respond to customer inquiries within 1–2 business days, and often sooner.

Thank You

Thank you for supporting independent creativity.

We're grateful you've chosen InnerWhim Studio, and we'll always do our best to make your experience a positive one.